Who we are
Our website address is: https://orchardfarmdogs.co.uk.
Orchard Farm Dogs provides dog boarding and daycare, and walking services.
If you have any questions about this policy, please contact us via the website or email.
What data we collect
We may collect the following information when you contact us or book services:
🐶 Your Name
🐶 Contact Details and Emergency Contact Details
🐶 Information about your dog(s). (Name, breed, age, behaviour, medical needs etc.)
🐶 Booking and payment information
🐶 Permission preferences.
🐶 Communication history (including emails, messages, and WhatsApp conversations)
We only collect information necessary to provide safe, happy and appropriate care for your dog.
How we use your data
We may use your information to:
🐶 Meet legal, licensing, and insurance requirements
🐶 Manage bookings and provide dog boarding/daycare services
🐶 Ensure the health, safety, and wellbeing of your dog and others in our care
🐶 Maintain records for legal and insurance purposes
🐶 Send updates and important service information
We do not sell or share your data for marketing purposes.
Payments and Financial Records
We use secure systems to manage payments and accounts including Xero for accounting.
Your payment, and transaction data is used only for completing bookings, record-keeping, and legal or tax requirements.
We do not store full payment card details.
Photos, Media and Whatsapp
We may send you photos, videos, or updates of your dog via WhatsApp or other messaging services during or after their stay.
We may also use photos of dogs in our care for our website, marketing or social media.
If you would prefer your dog not to appear in photos or be used in any marketing, please let us know at any time.
Cookies
Our website may use cookies to improve your browsing experience.
These help us understand how visitors use the site but do not identify you personally.
You can disable cookies through your browser settings if you prefer.
Who we share your data with
We may share your data only when necessary with:
🐶 Veterinary professionals (in case of emergency)
🐶 Insurance providers (if required)
🐶 Booking or payment systems used to run the business
🐶 Service providers (such as booking systems, or accounting software like Xero)
We do not share your data with third parties for advertising.
How long we keep your data
We keep your information for as long as necessary to:
🐶 Provide services
🐶 Meet legal, insurance, and safeguarding requirements
You can request deletion of your data at any time (see below).
Your Rights
Under UK data protection law, you have the right to:
🐶 Request access to your personal data
🐶 Ask for incorrect data to be corrected
🐶 Request deletion of your data
🐶 Withdraw consent where applicable
To do this, please contact us directly.
How your data is stored
We take reasonable steps to keep your information secure, including:
🐶 Password-protected systems
🐶 Secure storage of any written records
Legal Compliance
Orchard Farm Dogs operates in line with relevant UK regulations for animal boarding business and complies with UK data protection law (UK GDPR).
We collect and retain information as required to meet out licensing, safeguarding, and duty of care responsibilities.
Changes to this policy
We may update this privacy policy from time to time.
The lates version will always be available on our website.